This survey proposes to discover the methods of contact envisaged to get in touch with the customer service of a site in France in 2018. That year, two thirds of French people declared that they considered contacting a customer service via email or contact form on the website in question.
In 2018, what methods of contact do you plan to use more when contacting the customer service of a website?
Loading statistic...
Basic Account
Get to know the platform
You only have access to basic statistics.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
9
- Premium Statistic Most popular online shops by reach in Poland 2022-2023
- Basic Statistic Colombia: share of online visits to Hot Sale's website 2021, by gender
- Premium Statistic Share of people who ordered online during the last three months in France 2010-2019
- Premium Statistic Household goods online purchase penetration in France 2010-2019
- Premium Statistic Making an appointment with a practitioner online in the UK 2012-2018
- Premium Statistic Making an appointment with a practitioner online in Germany 2012-2018
- Premium Statistic Making an appointment with a practitioner online in Turkey 2012-2018
- Premium Statistic Making an appointment with a practitioner online in Latvia 2012-2018
- Premium Statistic Making an appointment with a practitioner online in Greece 2012-2018
About the region
10
- Premium Statistic France: Top 10 online stores
- Basic Statistic Fashion: top 5 online stores in France in 2022, by net sales
- Basic Statistic M-commerce as share of retail e-commerce sales in France 2012-2022
- Premium Statistic Foreign countries where French shoppers last bought online 2023
- Basic Statistic Electronics & media: top 5 online stores in France in 2022, by net sales
- Basic Statistic Furniture & appliances: top 5 online stores in France in 2022
- Basic Statistic Toys & baby: top 3 online stores in France in 2021, by net sales
- Premium Statistic Personal care: top 5 online stores in France in 2022, by net sales
- Premium Statistic Marketplace share of Cdiscount.com GMV 2012-2021
- Premium Statistic Leading online shopping sites to buy fashion in France 2021
Other regions
10
- Premium Statistic Top online stores in the pharmacy segment in the U.S. 2022, by net sales
- Premium Statistic Key figures on e-commerce in Panama 2020
- Basic Statistic Ireland: share of enterprises doing web sales to other EU countries 2019
- Basic Statistic Serbia: share of enterprises doing web sales to other EU countries 2019
- Basic Statistic Greece: share of enterprises doing web sales to other EU countries 2019
- Basic Statistic Bosnia & Herzegovina: share of enterprises doing web sales to other EU countries 2019
- Basic Statistic Slovenia: share of enterprises doing web sales to other EU countries 2019
- Basic Statistic Croatia: share of enterprises doing web sales to other EU countries 2019
- Premium Statistic Argentina: SMEs on Mercado Pago before and during the COVID-19 pandemic 2020
- Premium Statistic Number of monthly web visits on Lazada SEA H1 2020, by country
Related statistics
5
- Basic Statistic Top TLDs for domains selling counterfeit goods 2018
- Basic Statistic Top countries hosting domains for selling counterfeit goods 2018
- Basic Statistic Concern about data collection when surfing on the internet among French 2019
- Basic Statistic Reaction of French people to data collection conditions when visiting a website 2019
- Basic Statistic Making an appointment with a practitioner online in France 2012-2018
Further Content: You might find this interesting as well
CSA Research. (February 6, 2018). In 2018, what methods of contact do you plan to use more when contacting the customer service of a website? [Graph]. In Statista. Retrieved May 21, 2024, from https://www.statista.com/statistics/1088048/preferred-method-of-contact-with-customer-services-france/
CSA Research. "In 2018, what methods of contact do you plan to use more when contacting the customer service of a website?." Chart. February 6, 2018. Statista. Accessed May 21, 2024. https://www.statista.com/statistics/1088048/preferred-method-of-contact-with-customer-services-france/
CSA Research. (2018). In 2018, what methods of contact do you plan to use more when contacting the customer service of a website?. Statista. Statista Inc.. Accessed: May 21, 2024. https://www.statista.com/statistics/1088048/preferred-method-of-contact-with-customer-services-france/
CSA Research. "In 2018, What Methods of Contact Do You Plan to Use More When Contacting The Customer Service of a Website?." Statista, Statista Inc., 6 Feb 2018, https://www.statista.com/statistics/1088048/preferred-method-of-contact-with-customer-services-france/
CSA Research, In 2018, what methods of contact do you plan to use more when contacting the customer service of a website? Statista, https://www.statista.com/statistics/1088048/preferred-method-of-contact-with-customer-services-france/ (last visited May 21, 2024)
In 2018, what methods of contact do you plan to use more when contacting the customer service of a website? [Graph], CSA Research, February 6, 2018. [Online]. Available: https://www.statista.com/statistics/1088048/preferred-method-of-contact-with-customer-services-france/