Brazil: number of complaints from online shoppers in São Paulo state 2016-2020
digital shoppers in Brazil in 2019.
Throughout the first quarter of 2020, almost 35.8 thousand consumer complaints about online-purchase problems were filed with the Protection and Consumer Protection Foundation of the State of São Paulo (Procon-SP), which is the most populated state of Brazil. That is approximately 4.3 percent less than the 37.41 thousand complaints from online consumers recorded in São Paulo state during the entire year of 2016. It has been estimated that there were over 100 million