Japan: NTT Docomo mobile phone churn rate 2022

The mobile phone churn rate of NTT Docomo, Inc. amounted to 0.65 percent in fiscal year 2022. The churn rate increased for the second time since fiscal year 2017. NTT Docomo is one of the main mobile phone operators in Japan.

Churn rate of NTT Docomo, Inc. mobile phone subscriptions in Japan from fiscal year 2013 to 2022

Characteristic	Churn rate
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Release date

November 2023

More information

Region

Japan

Survey time period

fiscal year 2013 to 2022; the Japanese fiscal year starts on April 1 of the stated year and ends on March 31 of the following year

Supplementary notes

Data are calculated including communication module services subscriptions.
Calculation methods have been changed from the first quarter of the fiscal year ending March 31, 2016 (accordingly, the churn rate of the fiscal year ended March 31, 2014 and 2015 results have also been changed).
Data are calculated excluding the subscriptions and cancellations of subscriptions of Mobile Virtual Network Operators (MVNOs). It is calculated including the number of "OCN mobile" subscriptions from the fourth quarter of 2021.

The source does not provide an exact publication date. The release date given here is the date of data access.

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