This statistic depicts the communication channels preferred by customers to contact customer service worldwide in 2018, broken down by age. In that year, 50 percent of respondents aged over 55 years stated that they prefer to contact customer service by telephone.
Communication channels preferred to contact customer service worldwide in 2018, by age
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Microsoft. (March 14, 2019). Communication channels preferred to contact customer service worldwide in 2018, by age [Graph]. In Statista. Retrieved May 11, 2024, from https://www.statista.com/statistics/872829/customer-service-communication-channels-used-by-age/
Microsoft. "Communication channels preferred to contact customer service worldwide in 2018, by age." Chart. March 14, 2019. Statista. Accessed May 11, 2024. https://www.statista.com/statistics/872829/customer-service-communication-channels-used-by-age/
Microsoft. (2019). Communication channels preferred to contact customer service worldwide in 2018, by age. Statista. Statista Inc.. Accessed: May 11, 2024. https://www.statista.com/statistics/872829/customer-service-communication-channels-used-by-age/
Microsoft. "Communication Channels Preferred to Contact Customer Service Worldwide in 2018, by Age." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/872829/customer-service-communication-channels-used-by-age/
Microsoft, Communication channels preferred to contact customer service worldwide in 2018, by age Statista, https://www.statista.com/statistics/872829/customer-service-communication-channels-used-by-age/ (last visited May 11, 2024)
Communication channels preferred to contact customer service worldwide in 2018, by age [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/872829/customer-service-communication-channels-used-by-age/