The company’s business segments comprise voice services, data and internet services, video services and, switched access and subsidy services. In 2018, the company generated 8.61 billion U.S. dollars in revenues. In that same year, Frontier provided telecom services to around 4.5 million business and residential customers. The company generated average monthly revenues of 83.98 U.S. dollars per residential customer in 2018. Frontier Communications monthly churn rate in 2018 stood at 1.97 percent.
Frontier acquired and operates fiber-optic systems built by Verizon. In rural areas, only DSL internet services are available to its customers using traditional copper wires. As of 2017, Frontier Communications had 21.17 thousand employees.