In 2023, the top strategic priorities at global business service (GBS) organizations were costs and efficiency, with almost 75 percent of those surveyed stating this as their answer. 60 percent of respondents said that a service excellence focus was a top strategic priority for their organization in the same year.
Top strategic priorities for Global Business Service organizations worldwide in 2023
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Challenges
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Services and initiatives
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Outlook
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SSON. (February 14, 2023). Top strategic priorities for Global Business Service organizations worldwide in 2023 [Graph]. In Statista. Retrieved May 15, 2024, from https://www.statista.com/statistics/1417547/gbs-organizations-top-priorities/
SSON. "Top strategic priorities for Global Business Service organizations worldwide in 2023." Chart. February 14, 2023. Statista. Accessed May 15, 2024. https://www.statista.com/statistics/1417547/gbs-organizations-top-priorities/
SSON. (2023). Top strategic priorities for Global Business Service organizations worldwide in 2023. Statista. Statista Inc.. Accessed: May 15, 2024. https://www.statista.com/statistics/1417547/gbs-organizations-top-priorities/
SSON. "Top Strategic Priorities for Global Business Service Organizations Worldwide in 2023." Statista, Statista Inc., 14 Feb 2023, https://www.statista.com/statistics/1417547/gbs-organizations-top-priorities/
SSON, Top strategic priorities for Global Business Service organizations worldwide in 2023 Statista, https://www.statista.com/statistics/1417547/gbs-organizations-top-priorities/ (last visited May 15, 2024)
Top strategic priorities for Global Business Service organizations worldwide in 2023 [Graph], SSON, February 14, 2023. [Online]. Available: https://www.statista.com/statistics/1417547/gbs-organizations-top-priorities/