This survey shows the self-service issues experienced by customers in the U.S. and worldwide in 2018. During the survey, 13 percent of respondents from the United States cited disorganized information as their key issue with self-service.
If while using self-service you did not find the response you were looking for, what was the key issue?
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Other statistics that may interest you Customer service in the U.S.
Market overview
6
- Premium Statistic Size of global outsourced customer experience market 2015-2020*
- Premium Statistic Global outsourced customer experience market: breakdown by region 2017
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Basic Statistic Customers who contacted customer service via voice channels U.S. 2015-2020
- Basic Statistic Customer churn rate by industry U.S. 2020
- Premium Statistic Customers' opinion about customer service quality U.S.& worldwide 2018
Communication channels
4
- Premium Statistic Communication channels preferred to contact customer service worldwide 2018
- Premium Statistic Communication channels preferred to contact customer service by country 2018
- Premium Statistic Easiest-to-use customer service channels in U.S. 2022
- Basic Statistic Channels which provide the fastest resolution from customer service U.S. 2015-2017
Customer satisfaction
5
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Basic Statistic Important aspects of a good customer service experience U.S.& worldwide 2018
- Basic Statistic Share of customers by poor customer service experiences U.S.& worldwide 2018
- Premium Statistic Customer service: change in customers' expectations in the last year 2018
- Premium Statistic Importance of customer service to customers' choice of or loyalty to a brand 2018
Self-service
4
- Premium Statistic Issue resolution prior to contacting customer service in the U.S. by sector 2020
- Basic Statistic Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018
- Basic Statistic Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- Basic Statistic Self-service issues experienced by customers U.S.& worldwide 2018
Digital trends
5
- Basic Statistic Preferred contact channels for customers to resolve issues U.S. 2022
- Premium Statistic U.S. adults' challenges of using chatbots 2018
- Basic Statistic Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
- Basic Statistic Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Basic Statistic Expected response time for social media questions or complaints in U.S. & global 2018
Further related statistics
18
- Share of customers by if self-service helped with their issue U.S.& worldwide 2017
- Share of customers by if they have used a self-service portal U.S.& worldwide 2017
- Chile: number of vending machine operators 2005-2015
- Client actions performed in bank branch, by type of service in the UK, 2014
- Number of vending operators in Spain 2010-2020
- Share of self-serve meat case and full-service meat counter purchases in Canada 2016
- Self-service cafeterias sales in Japan 2010-2020
- Number of self-service restaurants in the Netherlands 2011-2016
- Number of vending machines in Spain 2010-2019
- Number of vending machine operators in Canada by region 2023
- Employees of self-service restaurants in Italy 2019, by month
- Market share of main companies in vending industry in Spain 2010-2017
- Number of employees in cafeteria and other self-service sector in France 2010-2017
- Leading vending machine operators based on turnover in Spain in 2017
- Fresh non-dairy self-service products: price inflation France 2013-2016 by brand type
- Reasons contact center companies offer self-/assisted-service channels worldwide 2016
- Number of street self-service cafeterias in Turkey 2017-2022
- Number of vending machine operators in Canada by employment size 2023
Further Content: You might find this interesting as well
Statistics
- Share of customers by if self-service helped with their issue U.S.& worldwide 2017
- Share of customers by if they have used a self-service portal U.S.& worldwide 2017
- Chile: number of vending machine operators 2005-2015
- Client actions performed in bank branch, by type of service in the UK, 2014
- Number of vending operators in Spain 2010-2020
- Share of self-serve meat case and full-service meat counter purchases in Canada 2016
- Self-service cafeterias sales in Japan 2010-2020
- Number of self-service restaurants in the Netherlands 2011-2016
- Number of vending machines in Spain 2010-2019
- Number of vending machine operators in Canada by region 2023
- Employees of self-service restaurants in Italy 2019, by month
- Market share of main companies in vending industry in Spain 2010-2017
- Number of employees in cafeteria and other self-service sector in France 2010-2017
- Leading vending machine operators based on turnover in Spain in 2017
- Fresh non-dairy self-service products: price inflation France 2013-2016 by brand type
- Reasons contact center companies offer self-/assisted-service channels worldwide 2016
- Number of street self-service cafeterias in Turkey 2017-2022
- Number of vending machine operators in Canada by employment size 2023
Microsoft. (March 14, 2019). If while using self-service you did not find the response you were looking for, what was the key issue? [Graph]. In Statista. Retrieved May 03, 2024, from https://www.statista.com/statistics/810295/self-service-issues-experienced-by-customers/
Microsoft. "If while using self-service you did not find the response you were looking for, what was the key issue?." Chart. March 14, 2019. Statista. Accessed May 03, 2024. https://www.statista.com/statistics/810295/self-service-issues-experienced-by-customers/
Microsoft. (2019). If while using self-service you did not find the response you were looking for, what was the key issue?. Statista. Statista Inc.. Accessed: May 03, 2024. https://www.statista.com/statistics/810295/self-service-issues-experienced-by-customers/
Microsoft. "If While Using Self-service You Did Not Find The Response You Were Looking For, What Was The Key Issue?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810295/self-service-issues-experienced-by-customers/
Microsoft, If while using self-service you did not find the response you were looking for, what was the key issue? Statista, https://www.statista.com/statistics/810295/self-service-issues-experienced-by-customers/ (last visited May 03, 2024)
If while using self-service you did not find the response you were looking for, what was the key issue? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810295/self-service-issues-experienced-by-customers/